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TheraNest
Fusion
About This Webinar
Credentialing delays and enrollment issues can prevent practices from getting paid even when documentation and claims are correct. This session clarifies what credentialing involves, how it differs from contracting and enrollment, and why timing matters.

Ideal for practices onboarding new providers or preparing to accept additional insurance plans, in this session you will learn:

- The difference between credentialing, contracting, and enrollment
- Common credentialing pitfalls that delay payment
- What needs to be in place before billing can occur
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Jenna Warner
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Chase Holeman
RCM Consultant
Chase brings seven years of experience in pediatric therapy, specializing in occupational, physical, and speech therapy, along with early intervention services. He has successfully collaborated with clinical staff, administrators, and developers to enhance and automate workflows through innovative technology solutions. Originally from Arkansas, Chase now resides in Colorado.
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April Harkovitch
Sr. Director, RCM Operations & Service Delivery
April Harkovitch, B.S., AAS, PLCS, is Senior Director of RCM Operations & Service Delivery at Ensora Health (formerly Therapy Brands). With 23 years in healthcare and 18 years in leadership, she has deep experience guiding revenue cycle teams through the day-to-day realities of claims, payments, denials, and reporting. She also brings 16 years of vendor implementation experience, partnering cross-functionally to improve workflows and service delivery. In today’s session, April will share practical guidance to help you troubleshoot billing challenges and leave with clear next steps.
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Lindsey Essary
Healthcare Technology, Sr. RCM Management
Lindsey Essary, CRCR (Certified Revenue Cycle Representative), is a healthcare technology professional specializing in senior RCM management. She works closely with billing teams to navigate common challenges—like claim issues, payment posting questions, and report interpretation—so practices can reduce rework and get to clear next steps faster. In today’s session, Lindsey will share actionable guidance and help you work through real billing questions live.
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